Terms and Conditions

1. Acceptance of Terms

Welcome to Delhi Malai Chaap. By accessing and using our website, mobile application, or services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Definitions

• "We," "Us," "Our" refers to Delhi Malai Chaap and its franchises
• "You," "User," "Customer" refers to the person using our services
• "Services" includes online ordering, delivery, takeaway, and POS transactions
• "Platform" refers to our website, mobile app, and all digital interfaces
• "Products" refers to food items, beverages, and other offerings

3. User Accounts

3.1 Registration

To place orders, you must create an account by providing:

• Valid phone number
• Full name
• Email address (optional)
• Secure password

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is accurate and up-to-date

3.3 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these terms
• Engage in fraudulent activities
• Abuse our services or staff
• Remain inactive for extended periods

4. Orders and Payments

4.1 Order Placement

By placing an order, you:

• Confirm that all information provided is accurate
• Agree to pay the total amount including taxes and delivery charges
• Understand that orders are subject to availability
• Accept that we may cancel orders due to operational constraints

4.2 Pricing

• All prices are in Indian Rupees (₹)
• Prices include applicable GST (5%)
• Prices are subject to change without notice
• Delivery charges may apply based on location

4.3 Payment Methods

We accept:

• Cash on Delivery (COD)
• Online Payment (UPI, Cards, Net Banking)
• Wallet Balance (for registered users)

4.4 Order Cancellation

• You may cancel orders before preparation begins
• Refunds for online payments will be processed within 5-7 business days
• We reserve the right to cancel orders due to unavailability or other issues

5. Delivery Services

5.1 Delivery Areas

We deliver to specific areas as indicated on our platform. Delivery availability is subject to change.

5.2 Delivery Time

• Estimated delivery times are approximate
• Delays may occur due to traffic, weather, or high demand
• We are not liable for delays beyond our control

5.3 Delivery Address

• You must provide accurate and complete delivery address
• Additional charges may apply for address changes
• Failed deliveries due to incorrect address are non-refundable

6. Reward Points Program

6.1 Earning Points

• Earn 1 point for every ₹10 spent on completed orders
• Points are credited when order is delivered/completed
• Wallet product purchases earn 1:1 points

6.2 Using Points

• Points can be redeemed for discounts or special products
• 1 Point = ₹1 value
• Points are non-transferable and non-refundable
• Points expire after 12 months of inactivity

6.3 Program Changes

We reserve the right to modify or discontinue the reward points program at any time with reasonable notice.

7. Intellectual Property

All content on our platform including:

• Logo, trademarks, and brand names
• Product images and descriptions
• Website design and code
• Marketing materials

are the exclusive property of Delhi Malai Chaap and protected by copyright laws. Unauthorized use is prohibited.

8. User Conduct

You agree NOT to:

• Use our services for any illegal purpose
• Harass, abuse, or harm our staff or delivery partners
• Attempt to hack, disrupt, or compromise our systems
• Post false reviews or misleading information
• Resell our products without authorization
• Use automated systems (bots) to access our platform

9. Limitation of Liability

Delhi Malai Chaap shall not be liable for:

• Allergic reactions or food sensitivities (please inform us of allergies)
• Delays due to circumstances beyond our control
• Loss or damage to property during delivery
• Third-party payment gateway failures
• Indirect, incidental, or consequential damages

Our maximum liability is limited to the order value.

10. Food Safety and Quality

• We follow FSSAI (Food Safety and Standards Authority of India) guidelines
• All food is prepared in hygienic conditions
• We use quality ingredients from trusted suppliers
• Please consume food within recommended time for best quality

11. Refund and Return Policy

11.1 Refund Eligibility

Refunds may be issued for:

• Cancelled orders (before preparation)
• Incorrect items delivered
• Quality issues reported within 30 minutes of delivery
• Non-delivery of confirmed orders

11.2 Non-Refundable

• Change of mind after preparation
• Taste preferences
• Delayed consumption
• Failed delivery due to customer unavailability

12. Franchise Operations

Franchise partners operate under our brand but are independent entities. While we maintain quality standards, individual franchises are responsible for their operations.

13. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

14. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu.

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

By using Delhi Malai Chaap services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.